On After-Sales Services

Dear Member,
With reference to the letter sent to our Chamber by TOBB, the letter forwarded to our Union by the Ministry of Trade notifies that introduction and user manuals and warranty certificates are not issued for various products offered to consumers in the furniture sector, that companies do not allow consumers to exercise the rights they have under warranty in accordance with the legislation, and that consumers are consequently being aggrieved.
The letter further states that manufacturers and importers have obligations such as issuing warranty certificates, preparing introduction and user manuals in Turkish, providing after-sales maintenance and repair services, establishing authorised service stations and complying with repair periods; otherwise, administrative fines may be imposed under Law No. 6502.

Annex: On After-Sales Services

Kind regards,
Elazığ Chamber of Commerce and Industry