Preliminary Information in Distance Contracts Legislation

Dear Member,
With reference to the letter sent to our Chamber by TOBB, the letter forwarded to our Union by the Ministry of Trade states that fraudulent activities carried out by learning the seller/provider contact details included in distance contract texts regulated by the "Distance Contracts Regulation", seizing their accounts and subsequently contacting consumers as if they were the seller/provider have increased, and that many sellers/providers and consumers have therefore suffered grievances.
The letter further states that, for the reasons listed above, removing the telephone number from the seller/provider contact details in the preliminary information and distance contract
texts to be concluded via e-commerce platforms and providing the customer service telephone number of the e-commerce platform owner instead has been deemed appropriate, on condition that consumers who call the number of the intermediary service provider in order to contact the seller/provider are immediately transferred directly to the seller/provider without any additional burden.

Annex: Preliminary Information in Distance Contracts Legislation

Kind regards,
Elazığ Chamber of Commerce and Industry