Creation of 2025 Transport Programmes in the Customer Demand Management System

Dear Member,
With reference to the letter sent to our Chamber by TOBB, the letter forwarded to our Union by the General Directorate of TCDD Taşımacılık A.Ş. (Turkish State Railways Transport Inc.), Republic of Türkiye, emphasises that customers must submit their transport requests via the Customer Demand Management System (MTYS) within the specified period, and states that, within the framework of the transport contract to be concluded, fees arising from customer-related train cancellations will be accrued and the financial effects of these cancellations will be notified to customers.
In this regard, it is stated that the fees paid to the TCDD General Directorate for customer-related train cancellations will begin to be collected from customers in 2026, and that broad-participation meetings will be held in April and August 2025 and finally on 12 December in order to evaluate the periodically submitted data and to evaluate and determine the implementation conditions in 2025.

Annex: Creation of 2025 Transport Programmes in the Customer Demand Management System

Kind regards,
Elazığ Chamber of Commerce and Industry