Frequently Asked Questions

What is a Centre of Excellence?

Centre of Excellence refers to Chambers of Commerce and Industry that have the capacity to provide primary consultancy services in the fields of disaster resilience and digital resilience, which must be strengthened to ensure the business continuity of all their affiliated member enterprises.

For a Chamber to be called a Centre of Excellence, it must meet the conditions set out in the Centre of Excellence Checklist.
If a Centre of Excellence needs support in answering a question from a member enterprise, from whom can it obtain support?

Centre of Excellence refers to Chambers of Commerce and Industry that have the capacity to provide primary consultancy services in the fields of disaster resilience and digital resilience, which must be strengthened to ensure the business continuity of all their affiliated member enterprises.
For a Chamber to be called a Centre of Excellence, it must meet the conditions set out in the

Centre of Excellence Checklist

.
If a Centre of Excellence needs support in answering a question from a member enterprise, from whom can it obtain support?
When Centres of Excellence need support in producing solutions to the problems and needs of their clients, they have the opportunity to obtain support on disaster resilience and digital resilience by reaching the Sağlam KOBİ team and trainers through the specified communication channels.

What is the Digital Sağlam KOBİ Map and what is it used for?
The “Sağlam KOBİ Map” is a platform through which, by means of a Geographic Information System (GIS) based digital map application, thousands of SMEs operating across Türkiye
● can have their disaster resilience monitored,
● can have their level of impact and needs identified and responded to by the relevant institutions in disasters and emergencies,
● can operate more actively by remaining in interaction with the sector and the local business ecosystem;
it is an online social solidarity platform.

What does the Digital Sağlam KOBİ Map promise in the long term?
In addition to already being a digitally based disaster preparedness and innovative emergency response platform, in the long term the Sağlam KOBİ Map;
How can I reach the trainers after the webinar?
After the webinar, you can contact Disaster Resilience Trainer Almes Yüksel via the “Live Support” button at https://saglamkobi.org. You can reach Digital Marketing Trainer Devrim Ekmekçi by entering your question in the shared working document shared with you during the Mentoring Sessions. Our trainers will get back to you within 48 hours, depending on their availability.
How can I contact the technical support team?
You can reach our team both via the “Live Support” button and by sending an e-mail to [email protected]. Our team members will definitely get back to you within 48 hours.
Where can I access the Sağlam KOBİ tools included in the trainings?
You can access the Sağlam KOBİ Tool Kit, consisting of the Disaster Resilience Test, Top 20 Tips, Workbook and Emergency Action Plan, by becoming a member of the https://saglamkobi.org/ website. Once you become a member, you can use all the tools on our website free of charge. In addition, by registering free of charge on the https://dijital.saglamkobi.org website, you can access video recordings of webinars given by our trainers in the fields of digitalisation and disaster resilience.
When Centres of Excellence need support in producing solutions to the problems and needs of their clients, they have the opportunity to obtain support on disaster resilience and digital resilience by reaching the Sağlam KOBİ team and trainers through the specified communication channels.

What is the Digital Sağlam KOBİ Map and what is it used for?
The “Sağlam KOBİ Map” is a platform through which, by means of a Geographic Information System (GIS) based digital map application, thousands of SMEs operating across Türkiye
● can have their disaster resilience monitored,
● can have their level of impact and needs identified and responded to by the relevant institutions in disasters and emergencies,
● can operate more actively by remaining in interaction with the sector and the local business ecosystem;
it is an online social solidarity platform.

What does the Digital Sağlam KOBİ Map promise in the long term?
In addition to already being a digitally based disaster preparedness and innovative emergency response platform, in the long term the Sağlam KOBİ Map;
How can I reach the trainers after the webinar?
After the webinar, you can contact Disaster Resilience Trainer Almes Yüksel via the “Live Support” button at https://saglamkobi.org. You can reach Digital Marketing Trainer Devrim Ekmekçi by entering your question in the shared working document shared with you during the Mentoring Sessions. Our trainers will get back to you within 48 hours, depending on their availability.
How can I contact the technical support team?
You can reach our team both via the “Live Support” button and by sending an e-mail to [email protected]. Our team members will definitely get back to you within 48 hours.
Where can I access the Sağlam KOBİ tools included in the trainings?
You can access the Sağlam KOBİ Tool Kit, consisting of the Disaster Resilience Test, Top 20 Tips, Workbook and Emergency Action Plan, by becoming a member of the https://saglamkobi.org/ website. Once you become a member, you can use all the tools on our website free of charge. In addition, by registering free of charge on the https://dijital.saglamkobi.org website, you can access video recordings of webinars given by our trainers in the fields of digitalisation and disaster resilience.